Refund policy

Our Return and Refund Policy

We want you to be completely satisfied with your purchase. If you change your mind or if things do not go quite to plan, our return policy is designed to be straightforward and fair.

Changing Your Mind (Standard Returns) You have 30 days after receiving your item to request a return.

To receive a full refund, your item must be returned in a resalable condition. You are perfectly entitled to handle and inspect the item to establish its nature, characteristics, and functioning—just as you would in a physical shop. However, please ensure that tags remain attached and original packaging is included where possible.

Please note: If an item has been used or handled beyond what is necessary to inspect it, we reserve the right to make a fair deduction from your refund to reflect the diminished value of the goods.

How to Start a Return To start a return, simply drop us an email at hello@casualafterlife.co.uk.

If your return is accepted, we will send you a return shipping label, alongside clear instructions on how and where to send your package. Please do not send items back to us without requesting a return first, as we will not be able to process them.

Damaged, Defective, or Incorrect Items Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can put it right.

Under UK law, if your goods are faulty or not as described, you have a statutory right to a full refund if you notify us within 30 days of receiving the item. If a fault develops after 30 days, please get in touch so we can discuss a repair or replacement.

Exceptions and Non-Returnable Items For health, hygiene, and regulatory reasons, certain types of items cannot be returned if you simply change your mind. These include:

  • Perishable goods: Such as food, flowers, or live plants.

  • Custom products: Including special orders or personalised items.

  • Sealed goods: Such as beauty products, cosmetics, or personal care goods where the hygiene seal has been broken after delivery.

  • Hazardous materials: Including flammable liquids or gases.

If you have purchased a sale or discounted item, your statutory rights remain exactly the same—you are fully entitled to return sale items for a refund.

Exchanges The fastest way to ensure you get the exact item you want is to return the item you currently have. Once your return is accepted and processed, you can make a separate purchase for the new item.

Refunds We will notify you once we have received and inspected your return. If approved, you will be automatically refunded on your original payment method within 14 days of us receiving the returned item (or receiving proof that you have posted it back).

Your refund will include the cost of the item and our standard delivery charge. Please remember that it can take a few additional days for your bank or credit card company to process and post the funds to your account.

If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at hello@casualafterlife.co.uk